Coaching Interactive (CI) and Robin Sharma International (RSI) consider client information privacy as one their highest company values. We understand that people put private personal information in CI & RSI's hands and we do our best to protect that privacy.
The following document is intended to describe our policy regarding the protection of client and coach data and it addresses the following list of issues and potential client concerns. By accepting the CI & RSI General Terms of Use of the web site you indicate that you understand and accept the CI & RSI Privacy Policy as updated periodically.
The system provides an enabling platform for coaching. Coaching is done independently by clients using self coaching programs. It may also be made available for interactive use with a personal coach.
The private information stored in the system relates to clients and is relevant to the Leadership For Everyone Web program. The information belongs first and foremost to the client (and coach if applicable).It will not be used for other purpose.
1. Brief summary and concept
CI & RSI provide the interactive Leadership For Everyone Web program platform to clients around the world. Clients use the program to record sensitive private information for their personal use and for confidential sharing with their personal coaches. As such, maintaining data privacy is a fundamental cornerstone of the services provided by CI & RSI. To assure the privacy of the client and coach data, CI & RSI have established and are implementing unique and rigorous privacy policies, practices and procedures which are described in brief in this document and which attempt to relate to all aspects of securing the data ranging from the technical to the practical, procedures and enforcement mechanism applied. The document describes what is the information, who has access to it, under what conditions and for what reasons and how it is and how it is not going to be used. CI's obligation and methods of protecting the private information are described along with the inherent privacy risks associated with the use of digital data, computers and Internet. A special chapter handles privacy with relations to third party providers with whom CI & RSI may collaborate in the future to offer more services (with client's awareness and approval). Potential use and ownership of logged data is discussed, including the registration details. The potential future nature of use of the platform for coach – client communication is briefly outlined with special focus on the responsibility of parents of children who may access and use the site. CI & RSI will also encourage clients and coaches to share their experiences on a pre–approved consent basis which is described in detailed below.
2. Terms definitions
Leadership For Everyone Web program is an internet based platform developed by CI for the provisioning of the content over the internet. Caching Interactive (CI) Program, System, Platform mean a web based system used for client practice of the Leadership For Everyone Web program and if elected by the user, provides communication with a coach or any third party.
Client Private Data, Personal details mean information entered by a client voluntarily into the system for the purpose of facilitating the provision or the conduct of a coaching service and as such may be private to the client and must therefore be properly protected. Coaching Sessions, Program mean a structured set of modular content units used to enable interactive coaching over the web. It may include video, text, images & questionnaires. Self coaching means that a client works with the offering without the involvement of a coach. Interactive coaching means a web based coaching where a live Personal Coach interacts with the client.
What personally identifiable information is collected from you through the web site? User registration details use of the site log, and mostly – private information entered by the user during the use of the offering. During Interactive Coaching the invited coach is privy to data entered by the client during all his coaching sessions.
What is the information intended for and how is it used. The prime purpose of the information is for the client's own use in working through the programs. It is meant to help the client retrospectively examine such things as his or her goals, reality, optional actions which they may take at will (hence referred to as G.R.O.W ). Progress is made by client's commitment to Tasks. This information entered by the client and may be responded to by coaches as may be recorded in the system. This recorded information is meant to allow the client to review and reflect on the process. The information may also be viewed by a CI & RSI certified supervisors to assure proper quality of service, and by CI & RSI qualified technical personal if called in by the client for technical assistance.
3. Who provides the coaching service?
The use of the system is solely the client's responsibility. If and when the coaching service is provided to the client by a coach, the coach in full charge of the service provided. The internet based platform is provided by CI and RSI jointly with CI providing the enabling platform and RSI providing the content and methodology. For a program used without a coach, the only party that has access to the information is the client. The client can consult on matters relating to the Seven Laws of Success methodology directly with a support agent established by the RSI.
4. Who has access to the coaching information and under what conditions?
4.1. Only the client has access to the information is the web program.
4.2. Client and coach on sessions shared with a coach by a client.
4.3. A qualified technician, with special training, when and if called in by a client for technical support on a specific client request.
4.4. Private registration information (User contact, payment records etc) is accessible to CI & RSI administration and tech support team.
5. Use of Information Available through CI & RSI site
To assure Clients and Coaches with the best service possible and to facilitate communication among Clients and Coaches, CI & RSI provides an internal communication resembling e–mail to paying Clients and Coaches under specific circumstances. The service is primarily aimed to provide communication of the client with the system and provide the coaching session's record for himself ("Self mode") and communication with a coach ("Interactive mode"). By review and acceptance of the CI's Terms of Service, users agree to use the service as provided and described above.
6. Limitations on use of information
Registered users may not use information gathered through the CI & RSI site transaction to defame, abuse, harass, stalk, threaten or otherwise violate the legal and civil rights of any other registered user. Registered users may not use information gathered through the CI & RSI site and any activity related to it or facilitated by it, to sell any goods or services for any commercial purpose outside the scope of the CI & RSI service. Email addresses and personal information may not be used to forward surveys contests, pyramid schemes or chain letters, or to post the same message repeatedly (a practice referred to as "spamming"). CI & RSI may terminate the ability of any Client or Coach or Coach manager or territory manager, to use the CI & RSI service if any of terms of the privacy policy is not strictly adhered to by them.
7. With whom may the information be shared
Users may choose to share private information using the Platform's functionality and features. Neither CI nor RSI hold any responsibility if a user decides to share private data. CI currently does not share aggregated demographic information with partners or advertisers, but CI & RSI reserves the right to do so in the future. However this will not be linked to any personal information that can identify any individual person. We use a credit card processing company to bill users for use of the service. These companies do not retain share, store or use personally identifiable information for any secondary purposes. We reserve the right to partner with third parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide such services. These parties will not be allowed to use personally identifiable information except for the purpose of providing these services.
8. Tell–A–Friend
If a user elects to use our referral service for informing a friend about our site, we ask for the friend's name and email address and automatically send the friend a one–time email inviting them to visit the CI & RSI site and store this information for the sole purpose of sending the one–time email. The friend may than contact CI & RSI at a prescribed e–mail address.
9. How can inaccuracies in the information be corrected.
Users who have access to the CI & RSI system and services can always modify and alter data (Other than the User Name used to log into the system) including data entered during the coaching. Correction of data can be effected by the coaches, or the CM, TM or CI & RSI Customer Support at rsleader@mentorschannel.com
10. CI & RSI obligation to do the best it reasonably can to protect privacy.
CI & RSI regards client and coach privacy as the highest company value. Coaching Interactive is committed to make its best possible efforts to take all measures and protect the private information of clients and coaches.
11. Security procedures practiced to protect loss, misuse or alteration of info by CI & RSI
In order to assure consistent high quality and constantly improving security measures to protect client private data, a detailed effective procedure is put in place, enforced and monitored.
11.1. Data Communication Security We Provide. This website takes every precaution to protect our users' information. When, in the registration form, users are asked to enter sensitive information (such as a credit card number), the information is encrypted. CI & RSI uses the industry standard Secure Socket Layer (SSL) encryption and firewalls to protect against loss, misuse, and alteration of any personal data under our control. While on a secure page such as our registration form, there is a "locked" icon in Web browsers such as Microsoft Internet Explorer, and Firefox. If you have any questions about the security at our website, you can send an email to rsleader@mentorschannel.com
11.2. Cookies A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to sign in his or her email and password more than once, thereby saving time while on our site. If a user rejects the cookie, he or she may still use our site. The only drawback to this is that the user will have to sign in each time he or she visits the site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
12. Strict enforcement and improvement of the security policy and security procedure
The above procedure and the overall security status on the company and its service are periodically reviewed. Records are taken. Recorded instances of security events are analyzed, with conclusions and recommendations effectively deduced and implemented. As a result the security procedure itself is constantly updated.
13. The limitations and risks associated with use of digital data, computers and internet.
Notwithstanding the measures which CI & RSI take as mentioned above, to assure the best available security to its clients and coaches, the vary fact that data is handled in a digital manner which is easily transferable over the internet or other digital storage and communication media and is ubiquitous form, presents a security hazard users should be aware of. To improve protection, a forum is established within CI & RSI to constantly examine potential security concerns, with the sole purpose of alerting the system in case of such security hazards in order to address such weak points as best we can. However one has to bear in mind that such potential security breaches may come abut and protect accordingly. While CI & RSI does make their best efforts to protect client data they cannot assure a 100% unbreakable solution, and such potential breaches may come about unintentionally or even due to a hackers' directed attack.
14. Commitment not to actively transfer information to other parties without permission.
CI does not share user data for promotion and marketing purposes. If in the future such use of the data may become useful for CI's users, as envisioned by CI, it will be provided only with user consent provided via the CI & RSI system. Such use of data will not be user specific, with user details properly concealed.
15. Potential access to data for technical reasons
Technical assistance and support may be provided to users by either coaches or technical teams of the CM and TM organizations, who are trained and supported by the CI & RSI team. The provided escalated support may need to relate to client specific issues or technical difficulties, and thus, may need to be exposed to client private information. Such exposure will take place only when a client and coach request. CI & RSI may alert the client and coach to the potential required approval for access to private data, but by Appling for assistance, both users and coaches acknowledge their awareness of the potential need for such exposure.
16. Storage, Deletion and access to user data
CI is obliged to maintain client data and make it available on The Leadership For Everyone Web program internet system as long as clients have an active service package (license for use) for the use of the system. However, CI & RSI also store information of past users and makes them available for follow on use. This data is stored for a minimum of one year after service termination by CI & RSI on a voluntary basis and may be terminated at any time. CI may offer in the future for a free a record transfer service whereby past e trail journal record may be transferred to clients in PDF form. CI & RSI may also elect to provide past users with continues access to such stored data, but such access may be terminated at any time and is done strictly as a voluntary service to its clients. Upon a user specific request CI & RSI may provide a paid–for service of deletion of all user data from the system. CI & RSI may elect to effect such deletion by altering key access parameters to the data, such as user names and pass words and key data base records to the point where they are not recognized, and are re written over rather than by actual removal of stored data from the records, which may be effectively costly or impossible to do. Such data removal, when and if requested and performed will render the data un–usable and non–recoverable, and clients must be aware of the implication of such record removal request.
17. Information which is private or proprietary to CI & RSI and CI's partners
The CI & RSI system contains a very significant amount of information, technical concepts, coaching methods and processes, programs and other tools. Such information is proprietary to CI & RSI or its partners. As such it cannot be used, copied, distributed etc, in any way other than intended to by the terms of use of the site. Clients and coaches should review the terms of use carefully before accepting and agreeing to them. Information protection and compliment use is a fundamental corner stone in the service provided by CI, and the above mentioned terms will be strictly enforced.
18. What happens if a coach or a facilitator terminates his use of the CI & RSI system.
A client may have access to The Leadership For Everyone Web program via a personal coach site on the CI platform. If a coach elects to terminate his relations and not use the system, he may recommend to his client to purchase a record of client data. If a client elects to also keep the data stored on the system, CI or RSI may approach such client and offer to provide a replacement or alternative coach. If a client elects to use the services of such alternative coach, the client will have available to him or her an in system tool allowing a selected forwarding of any or all the past stored data on the e trail, from one coach to another.
19. CI & RSI Own the log files and statistical data on the technical use of the site,
CI & RSI may use IP addresses to direct the user to the proper territory and tuned coaching services and better administer the site, and gather broad demographic information for aggregate use. IP addresses are also linked to personally identifiable information in order to improve the user's experience when using the site. CI & RSI may but is not obliged to retain emails, letters, or other correspondence with its users to ensure quality control and the best possible service. Log logins and use of the system are logged as well and provide CI & RSI and the coaches using the system, an indication as to the usability and actual use of the site by clients and coaches. The accumulated statistical data is owned by CI.
20. Registration Information
In order to use this website, Clients and Coaches complete a registration form with contact and financial information, such as name and email address. The information is used to provide purchased services on and for user sign in. This business information is owned by CI, and will not be used or shared with any party without prior consent. Only CI & RSI store personally identifiable information collected at the sites. Any questions arising from collection of information through the CI & RSI service at our partner sites should be directed to rsleader@mentorschannel.com
21. Education, Minors and Parents responsibility
Some consider Coaching to be the next trend in modern education; however, parents should always supervise their children's use of the Internet in general and of the CI & RSI site and services in particular, as it involves processes that may be of strong influence on their children. CI & RSI make the best possible effort to assure that only highly qualified content and personnel use the site for coaching and education, nevertheless it is the parent's responsibility to assure that the proper coach and coaching process is offered to their children in addition to the fact that there are commercial and financial aspects to the use of the site which must be approved. Some products are available commercially for that purpose and for filtering material that may be consider harmful to minors, an example is available at http://worldvillage.com/wv/school/html/control.htm. To avoid any doubt, the information obtained by or available on the Platform does not fall within the child online privacy act (COPA) and is not monitored as doing so.
22. CI delivered information
CI and RSI create and distributes such information to its facilitators, coaches and clients such as the CoachLetter which is distributed in a number of languages worldwide. CI & RSI may provide users with an option to unsubscribe to allow removal from newsletters, promotions, etc. via the registration form or the My Office>My details section of the CI system.
23. Contacting Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with Coaching Interactive, please contact us (http://www.coachinginteracive.com) by clicking the 'Contact us' link on the button or writing to rsleader@mentorschannel.com
