Privacy

Coaching Interactive Privacy Policy

Coaching Interactive (CI) considers protection of its clients’ privacy a primary company value; we acknowledge the fact that people entrust CI with private personal information and we do our best to protect their privacy.

The following document describes CI’s policy regarding the protection of client and coach privacy data .

By accepting the Coaching Interactive General Terms of Use of the web site you indicate that you understand and accept the CI Privacy Policy as stated herein, as updated periodically to assure continued improvement.

This document specifies the following topics

1. Brief summary and concept
2. Terms definitions
3. What personally identifiable information is collected from you through the web site?
4. Who provides the coaching service? (TM>CM>CO) & 3rd party
5. Who has access to the coaching information and under what conditions?
6. Limitations on use of information
7. With whom may the information be shared
8. How can inaccuracies in the information be corrected.
9. CI obligation to make its best to protect privacy.
10. Security procedures practiced to protect loss, misuse or alteration of info by CI
11. Strict enforcement and improvement of the security policy and procedures
12. The limitations and risks associated with use of digital data, computers and internet.
13. Commitment not to actively transfer private information to other parties without permission.
14. Storage, deletion and access to user data
15. Information which is private or proprietary of CI and CI’s partners
16. CI owns the log files and statistical data on the technical use of the site.
17. Registration information collected by CI (CC, contact info, addresses etc.)
18. Client–Coach Communication Using the CI Service
19.. Education, minors and parents responsibility
20. Contacting us

The Coaching Interactive system provides an enabling platform for coaching; Coaching is done independently by clients using self coaching programs or interactively with a personal coach.

Statement of Policy

The private information stored on the system relates to clients and coaches and is relevant to the coaching process performed on the system. This information belongs to the client or the coach and will not be used for any other purpose.

1. Brief summary and concept

Coaching Interactive (CI) provides an Interactive Coaching Platform, Self Coaching tools, and Best Sellers Coaching (BSC) content and Personal Coaches to clients around the world, making coaching available to everyone. Using the platform, clients record sensitive private information for their personal use and for intimate sharing with their personal coaches. As such, maintaining data privacy is a fundamental corner stone of the service provided by CI. To assure the privacy of the clients’ and coaches’ personal data, CI has established and is implementing a very unique and rigorous privacy policy, practices and procedures which is described in brief in this document, which attempts to relate to the all aspects of securing the data ranging from the technical to the practical, procedures and enforcement mechanism applied. The document describes who has access to what information and under what condition. What personally identifiable information is, and how it is collected from clients who uses the web site. What is the intended use of the information and who is providing the coaching services to the client and as such has access to the coaching information, describes the uses and limitations on use of such information and with whom and under what circumstances it may be shared or corrected. The document outlines CI’s obligation and methods of protecting the private information and the security procedures practiced for that purpose to prevent loss, misuse or alteration and how they are being enforced. On the other hand it does also list the inherent privacy risks associated with the use of digital data, computers and internet. The document also lists access provided to the data for distinct well defined purposes such as quality assurance supervision and technical support when and if requested by clients and coaches. It continues to describe how data is stored, deleted or accessed by present and past clients. A special chapter handles privacy with relation to third party providers with whom CI collaborates to offer a more complete and comprehensive coaching offering (with client’s awareness and approval). What happens to the data if a client’s personal coach terminates his use of the CI system? Some information relating the use of the site is logged and a paragraph addresses the ownership and potential use of such logged data, including the registration details collected by CI. The nature of use of the platform for coach client communication is briefly outlined and attention is given to the special responsibility of parents with young children who may have access and may use the site. CI does not share information with others for promotion; however we may share necessary information with third party service providers which a client elects to use. CI will also encourage clients and coaches to share their experiences; all these are done on a pre approved consent basis which is described and detailed below.

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2. Terms definitions

Caching Interactive (CI) System, Platform is a web based system used for providing clients with coaching content and personal coach guidance and communication. Coaches mean personal coaches who provide a coaching service to client and are in turn part of a hierarchical set up including Coach Managers and Coaching Territory Managers who act to support and manage the use of the CI Platform. Client Private Data, Personal Details is information posted on the System by a client voluntarily for the purpose of facilitating the provision or the conduct of a coaching service and as such may be private to the client and must therefore be properly protected. Coaching Sessions, Program means a structured set of modular content units used to enable interactive coaching over the web. It may include text, images and questionnaires. A Program is made of Sessions; a Super Program is a combined set of Programs. One or a few Sessions nominally emulate a face to face coaching engagement between a client and a coach. Self Coaching means a Session in which a client works with the System without the involvement of a Coach. Interactive Coaching is a web based coaching platform where a live Personal Coach interacts with the client (a–synchronously, namely the coach and the client do not work together at the same time but rather interact at different times, similar to the way e–mails are exchanged. Accredited Coach is a coach which was accredited by CI or a Territory CI Manager to provide interactive coaching on the CI platform. Supervisor Coach is a highly experienced and qualified coach who supervises and guides coaching by providing interactive services over the CI Platform.

3. What personally identifiable information is collected from you through the web site?

User registration details, use of the site log, and mostly private information posted by the user during the self or interactive coaching sessions. During Interactive Coaching only, the coach is exposed to data posted by the client during all his coaching sessions in the coach’s site, (including data entered in Self coaching, but excluding data entered during self or interactive coaching in other coaches site)

4. Who provides the coaching service? (CO>CM>LTM) & 3rd party)

During Self programs which are used without a coach, the only party that has access to the information is the client. When the service is provided in collaboration with a third party content, methodology or process provider, such as with Best Seller Coaching, The client can consult on matters relating to the coaching methodology directly with a support agent established by the third party.

5. Who has access to the coaching information and under what conditions?

5.1. Only the client has access to the information in Self Coaching only application.
5.2. Client and Coach on Coach’s sessions performed in a personal coach site.
5.3. A Certified QA Coaching Supervisor when operating on the site.
5.4. A qualified technical team, with special security training, when and if called in by a client and a coach for technical support on a specific client request.
5.5. Private registration information (User contact, payment records etc) is accessible to CI administration and management, billing and technical support team.

6. Limitations on use of information

Registered users may not use information gathered through a site transaction to defame, abuse, harass, stalk, threaten or otherwise violate the legal and civil rights of any other registered user. Registered users may not use information gathered through the CI site and any activity related to it or facilitated by it, to sell any goods or services for any commercial purpose outside the scope of the CI service. Email addresses and personal information may not be used to forward surveys contents, pyramid schemes or chain letters, or to post the same message repeatedly (a practice referred to as "spamming"). CI may terminate the ability of any Client or Coach to use the CI service if the privacy policy is not strictly adhered to by them.

7. With whom may the information be shared

Coaches are strictly bounded by the coaching agreement with the client (as well as with CI) to protect client private data. Such data may not be used without prior client consent, with any one and for any purpose. Data may be partially shared with third party providers if and when a client expresses a desire to benefit from such third party service providers (for example Web based Self Assessment providers). Only information required to facilitate such use of third party services will be provided. CI will encourage clients and coaches sharing of information with other coaches and clients. Sharing experiences in this manner is known to improve user experience and effectiveness of the coaching processes both for the contributors and users of such content, Such shared information may include testimonials and case studies, papers, and other forms of best coaching practices and wisdom. However sharing of used contributed content of this nature will be strictly on a voluntary basis. Sharing will be facilitated by the CI system with proper administration aimed to assure user awareness of the shared nature of the contribution. CI currently does not share aggregated demographic information with partners or advertisers, but CI reserves the right to do so in the future. However this will not be linked to any personal information that can identify any individual person. We use a credit card processing company to bill users for use of the service. This company does not retain, share, store or use personally identifiable information for any secondary purposes. We reserve the right to partner with third parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide such services. These parties will not be allowed to use personally identifiable information except for the purpose of providing these services. Tell–A–Friend – If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and e–mail address and automatically send the friend a one–time e–mail inviting him/her to visit the CI site and store this information for the sole purpose of sending the one–time e–mail. The friend may then contact CI at a prescribed e–mail address.

8. How can inaccuracies in the information be corrected.

Users who have access to the CI system and services can always modify and alter data (other than User Name used to log into the system) via My Office > My details function. Modifiable data includes and is not limited to personal details (Given and family name, etc), contact information and payment means (Credit cards, PayPal, etc.). Users of Best Seller Coaching can do so by pressing the Change Password link or contact BKIsupport@coachinginteractive.com.

9. CI obligation to make its best effort to protect privacy.

CI considers client and coach privacy as the primary company value. Coaching Interactive is committed to make its best possible effort to take all measures and protect the private information of clients and coaches.

10. Security procedures practiced to protect loss, misuse or alteration of info by CI

In order to assure consistent high quality and constantly improving security measures to protect client private data, a detailed effective procedure is executed, enforced and monitored. It relates to issues such as who has access to what information, how passwords are kept and refreshed, what training CI personnel have to undergo to be qualified to provide service to clients and coaches at the various administrative levels, and it spells out specific processes for the tracking of security challenges, experience and lessons learned (a learning organization structure)

10.1. Data communication security we provide. This website takes every precaution to protect our users’ information. When, in the registration form, users are asked to enter sensitive information (such as a credit card number), the information is encrypted. CI uses the industry standard Secure Socket Layer (SSL) encryption and firewalls to protect against loss, misuse, and alteration of any personal data under our control. While on a secure page such as our payment form, appears a "locked" icon on the top of web browsers such as Microsoft Internet Explorer. If you have any questions about the security at our website, you can send an e–mail to BKIsupport@coachinginteractive.com

11. Strict enforcement and improvement of the security policy and security procedure

The above procedure and the overall security status of the company and its service are periodically reviewed. Record is taken. Recorded instances of security events are analyzed, with conclusions and recommendations effectively deduced and implemented. As a result the security procedure itself is constantly updated, when changes and updates relates to the users or coaches, the territories are alerted to inform the hierarchical Coach management, coaches and clients structure.

12. The limitations and risks associated with use of digital data, computers and internet.

Notwithstanding the measures which CI takes as mentioned above to assure best available security to its clients and coaches, the very fact that data is handled in a digital manner which is easily transferable over the internet or other digital storage and communication media and is ubiquitous form, presents a security hazard users should be aware of. To improve protection, a forum is established within CI to constantly examine potential security concerns, with the sole purpose of alerting the system in case of such security hazard, in order to address such weak points as best as we can. However one has to bear in mind that such potential security breaches may come about and protect accordingly. While CI does make best effort to protect client data it cannot assure 100% unbreakable solution, and such potential breaches may come about unintentionally or even due to hackers direct attack.

13. Commitment not to actively transfer private information to other parties without permission.

CI does not share user data for promotion and marketing purposes. If in the future such use of the data may become useful for CI’s users, as envisioned by CI, it will be provided only with user consent provided via the CI system. Such use of data will not be user specific, with user details properly concealed.

14. Storage, deletion and access to user data

CI is obliged to maintain client and coach data and make it available on the CI internet system as long as clients and coaches have an active service package (license for use) for the use of the system. However, CI also stores information of past users and makes them available for follow–on use. This data is stored for one year after service termination by CI on a voluntary basis and may be terminated at any time. CI may offer in the future a separately paid for record transfer service whereby past e–trail journal record may be transferred to clients or coaches in PDF form. CI may also elect to provide past users with continuous access to such stored data, but such access may be terminated at any time and is done strictly as a voluntary service to its clients and coaches. Upon user’s specific request CI may provide a separately paid for service of deletion of all user data from the system. As deletion of data from data bases requires active action, CI may elect to effect such deletion by altering key access parameters to the data, such as user names and pass–words and key data base records to the point where they are not recognized, and are written over rather than by actual removal of stored data from the records, which may be effectively costly or impossible to do. Such data removal, when and if requested and performed will render the data non usable and non recoverable, and clients must be made aware by their coaches of the implication of such record removal request.

15. Information which is private or proprietary of CI and CI’s partners

The CI system contains a very significant amount of information, technical concepts, coaching methods and processes, programs and other tools. Such information is proprietary to CI or its partners. As such it can not be used, copied distributed etc, in any way other than intended by the terms of use of the site. Clients and coaches should review the terms of use carefully before accepting and agreeing to them. Information protection and compliment use is a fundamental corner stone in the service provided by CI, and the abovementioned terms will be strictly enforced.

16. CI owns the log files and statistical data on the technical use of the site.

CI may use IP addresses to direct the user to the proper territory and tuned coaching services and better administer the site, and gather broad demographic information for aggregate use. IP addresses are also linked to personally identifiable information in order to improve the user’s experience when using the site. CI may but is not obliged to retain e–mails, letters, or other correspondence with its users to ensure quality control and the best possible service. Log log–ins and use of the system are logged as well and provide CI and the coaches using the system, an indication as to the usability and actual use of the site by clients and coaches. The accumulated statistical data is owned by CI.

17. Registration Information

In order to use this website, Clients and Coaches complete a registration form with contact and financial information, such as name and e–mail address. The information is used to provide purchased services for user sign in. This business information is owned by CI, and will not be used or shared with any party without prior consent. Only CI stores personally identifiable information collected at the sites. Any questions arising from collection of information through the CI service at our partner sites should be directed to BKIsupport@coachinginteractive.com.

18. Client–Coach Communication Using the CI Service

When using CI system, the communication between the client and the coach is done in a manner resembling e–mail communication. But as opposed to regular e–mail, the client–coach communication is restricted to the CI servers and is not actually transferred over the internet as an e–mail. The secured environment is aimed primarily to protect client data and while making it available for clients and users from anywhere anytime, it avoids multiple records on various client and coach computers. Access to the information is protected by User name and Password, which are recoverable from the CI site if lost.

19. Education, minors and parents’ responsibility

Some consider coaching to be the next trend in modern education; however, parents should always supervise their children’s use of the internet in general and of the CI site and services in particular, as it involves processes that may be of strong influence on their children. CI makes the best possible effort to assure that only highly qualified content and personnel use the site for coaching and education. Nevertheless it is the parents’ responsibility to assure that the proper coach and coaching process is offered to their children, in addition to the fact that there are commercial and financial aspects to the use of the site which must be approved. Some products are available commercially for that purpose and for filtering material that may be considered harmful to minors. An example is available at http://worldvillage.com/wv/school/html/control.htm To avoid any doubt, the information obtained by or available on the Platform does not fall within the child online privacy act (COPA) and is not monitored as doing so.

20. Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with Coaching Interactive, please contact us by clicking the "Contact us" link or email to BKIsupport@coachinginteractive.com.

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